For an order issue, provide the order reference, the affected item, a description of the problem and your preferred contact email. For a rental or wholesale enquiry, include the enquiry details and relevant event or quotation reference.
Please do not include passwords, OTPs, card credentials or unnecessary identity documents. Keep a copy of your complaint and any supporting correspondence.
The complaint should be recorded, acknowledged and directed to the responsible person. Relevant order, delivery, seller and payment records may be needed to assess the issue. Any proposed resolution should explain the action and what happens next.
For consumer complaints governed by the applicable E-Commerce Rules, the grievance process must provide acknowledgement within 48 hours and redress within one month of receipt. These are process obligations, not a guarantee that every requested remedy will be granted.
Using Jeweltos support does not remove access to statutory consumer remedies. The Government of India’s National Consumer Helpline provides a pre-litigation grievance route at consumerhelpline.gov.in. Information about consumer grievance obligations is available from the Department of Consumer Affairs.
Business name: Jeweltos
Owner: Mahendra Verma
City: Pune, India
Email: support@jeweltos.com
Phone: +91 8830174149