When requesting help with a product, include the order reference, the item concerned and a clear description of the issue. Photographs can help assess damage, missing components or differences from the listing. Do not send passwords, payment-card details or OTPs.
Keep the item and any relevant packaging while the request is being assessed. Obtain the correct return instructions before sending a parcel; the appropriate destination may depend on the seller.
A request about defective, incorrect, damaged or misdescribed goods is different from a change-of-mind request. Any voluntary change-of-mind or hygiene restriction must not be presented as removing applicable statutory remedies.
The proposed resolution should identify whether it is a replacement, exchange, repair where appropriate, or refund, together with any return arrangements. Do not assume stock is available for an exchange until confirmed.
An approved refund should be accompanied by an explanation of the amount and payment route. Never share an OTP, PIN or banking password to receive a refund. Where payment was cash on delivery, a secure, agreed refund method is needed.
Business name: Jeweltos
Owner: Mahendra Verma
City: Pune, India
Email: support@jeweltos.com
Phone: +91 8830174149